FAQs
FAQ’s about our store:
Question: Do I need to make an appointment?
Answer: Making an appointment is not necessary. All our staff are trained to advise you and make your footwear selection process easy and stress-free!
Question: Do I need to be a runner?
Answer: Absolutely not. In fact, we are so much more than running. Our fitting process was designed to help everyone from running to walking to just being on your feet all day. We fit moms, dads, kids and grandparents!
Question: What should I wear?
Answer: Whatever you are wearing will work! Many of our customers choose to wear work out gear, but every day we have people come dressed for work or in jeans. You will not be asked to do anything strenuous or cause you to sweat. We will also have an assortment of try on socks for you as well.
Question: Can I come in for a fitting even though I do not need new shoes right now?
Answer: Absolutely! We are happy to perform the fitting process on anyone at any time. Feel free to bring in friends and family members who are not currently in need of new shoes. We will give some insight on what shoes might be suitable for that person when he or she is ready to make a purchase and can talk technique any time!
Question: What if I do not like my shoes after I purchase them?
Answer: We hope that together with your input, we will help you make a great choice. But sometimes something is not perfect. We will make it right for you. Bring your shoes back in and we will revisit the fitting process with you and find you a new option!
Question: Do you have a loyalty program?
Answer: Yes. Our Runaround Running & Lifestyle Points Program thanks you for shopping locally with points earned on every purchase!
Question: I have old running shoes still in good condition, do you all offer a recycling program?
Answer: At Runaround Fitness & Lifestyle Co, we are proud to partner with local charities for our shoe recycling program. Just bring your reasonably clean donation to our location and we will get it to the right people.
Question: What is your Return Policy?
Return Policy & Price Match Guarantee:
We want you to be happy with your purchase! Returns or exchanges are accepted within 30 days with a receipt, and items must be in new, resalable condition for full refund. Apparel and accessories must have the original tags and UPC attached and in sellable condition. Discounted items and special orders are final sale. If you find a lower price on an identical item at another store, we’ll match it with proof of the lower price.
Email us if you’ve got more questions and we’ll do our best to answer.